This training acts as a useful inclusion for the induction process of new staff starting work on any licensed premises. It can also help existing staff to ensure they fully understand their legal obligations under UK licensing laws.
This course will show you how to set up evaluations processes to track employee’s performance against their targets. You will also learn how feedback from employees helps with monitoring performance
By the end of the course you will have clear insights into how to develop a successful social media strategy and how each element of social media fits together with your website as its centre.
You will learn where co-operative and competitive styles of negotiation work best. We examine where in a negotiations to use listening, action and sharing styles of communication to achieve your aim along with common mistakes people make during a negotiation
Manual Handling Regulations state that staff must be aware systems of work to ensure safety. It is a legal requirement for all staff who perform manual handling tasks in their jobs to complete manual handling training
This leadership development training course considers the functions of management in leadership roles and discusses these functions in relation to providing a map for their team to work with.
Training to identify risk factors to manage legionella processes that monitor water and cooling systems. This will ensure your property is safe from legionella and compliant with legislation.
This food allergen awareness course takes a detailed look at the symptoms of food allergies, covering practical steps that can be taken to reduce the risk and implement effective food control measures
Convenient, Trusted Online Learning to Attain your Business Goals
We are a leading provider of accredited and certificated online employer and employee training courses in the UK. Our compliance course, such as Food Safety, First Aid, and Safeguarding course adhere to all relevant UK legislation, giving the learner the required skill and accreditation to implement effective Health and Safety systems. Our business skills course help you to identify areas of potential business growth. Our popular courses include Negotiation Skills, Social Media for Business, and Developing Good Employee Relations. Contact Us for further information.
October Featured Training: Customer Service
Customer Services Training
Customer Services Training
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service. This quality service takes place before, during, and after the customer’s requirements are met. It includes all interactions made by the company with it’s clients starting with the sales team. The provision of good customer service requires training for all staff who come into contact with clients or customers. The way we interact with customers takes in many forms. This ranges from face-to-face conversations, phone, email, social media or through the company’s website. However you interact with customers, the quality of customer care has the power to make or break a company.
Good Customer Service:
- Increases sales revenue by inviting already satisfied customers to spend more
- Creates trust and reduces barriers so that if customers know you want them to have a good experience. This mean you will help in a set up operation or stand by generous returns policies. The result of this means they are more likely to buy a product or service from you, a trusted supplier, in future.
- Retaining customers cost less than gaining new customers so the satisfaction of existing customer saves on marketing costs.
- It improves brand image, reputation and gets word of mouth recommendations from satisfied customers
- A feedback mechanism is established through customer service which solves problems of existing customers and identifies obstacles to buying from future customers
Employee training courses
Health Benefits of Lifelong Learning
Whenever we introduce new skills and knowledge into our daily life, we give ourselves an opportunity to open our minds and appreciate and explore new opportunities. Using online training opportunities for employers and employees provide a flexible and inexpensive way to create and ongoing learning culture