Conflict Resolution in the Workplace
The ACAS code of practice, states that “Conflict at work takes many forms. It may be that two workers simply don’t get on; or that an individual has a grievance against their manager. Conflict may take the form of rivalry between teams; or it may be apparent by the lack of trust and cooperation between large groups of employees and management“. Our conflict resolution training will give you the tools to manage these conflicts before they cause damage to the company or employees. Unmanaged conflict costs a loss productivity and, with that, comes a loss of revenue. It also creates a working environment that is difficult to thrive in. It is beneficial to both employers and employees to address conflict in the workplace as it arises.
Conflict in situations where there is a diversity of opinions and values is inevitable. We tend to view conflict as negative interactions between people. However, conflict can be a valuable resource that can challenge and focus people. It can help produce better outcomes as a group than outcomes initiated by an individual.
Some conflicts are easy to recognise such as when two colleagues regularly make derogatory comments about each other or are argumentative with one another. However, not all conflict is easy to spot as some prefer to hide how they feel or or engage in conflict in a more subtle way.
The cause of conflict can be wide ranging and sometimes it boils down to personality clashes. There are some common reasons conflict occurs, and repeats itself, in a workplace. These include
- Poor communication skills
- A lack of responsibility from management
- Bullying and harassment, including sexual harassment
- Discrimination and unfair treatment towards some of the parties
- A lack of opportunity to progress and a lack of training
- Badly defined job roles
This course delves into common causes of conflict in the workplace and examines ways on how, using good human resource management, these conflicts can be resolved. Conflict is a normal part of life and can be used to improve communication skills between colleagues and move relationships forward with highly positive outcomes.
| Course Content | Module |
| The causes and symptoms of conflict at work | 1 |
| Resolving Conflict | 2 |
| The Five Conflict Modes | 3 |
| Using the Modes | 4 |
| Assertiveness | 5 |
| Making Positive Outcomes | 6 |
Conflict Resolution in the Workplace
CPD Units ‘2’
Course Assessment
Online assessment in conflict resolution training is carried out by a series of multiple choice questions. Candidates must answer 70% of the questions correctly to pass each module. We advise you to complete each module and answer the question before moving on to the next module. This provides a better learning experience because you will need to have knowledge from earlier modules to understand some of the material in the later modules. For those who complete the course successfully, a PDF certificate of the award is sent directly to your inbox. Hard copies of the award are available on request. The course takes 45 minutes of training to complete. This is course content only and does not cover the time it takes to answer questions.
Other related courses to this conflict resolution training course include:
Equality, Diversity and Discrimination
Anti Harassment and Bullying
Sexual Harassment in the Workplace